How SOKHRA Works
Your guide to finding services or offering your skills on our platform
Create Your Account
Sign up for SOKHRA by providing your basic information. It only takes a minute to create your account and get started.
Browse Available Services
Explore our wide range of services from home cleaning to tutoring. Filter by location, price, and ratings to find the perfect match for your needs.
Review Provider Profiles
Check provider profiles to see their verification status, ratings, reviews, and experience. We prioritize trust and safety so you can make informed decisions.
Book and Schedule
Select your preferred service, choose a date and time, and provide any specific instructions. Our booking system makes scheduling easy and convenient.
Secure Payment
Pay securely through our platform. Your payment is held in escrow until the service is completed to your satisfaction, ensuring peace of mind.
Receive Service
The provider will arrive at the scheduled time to perform the service. You can communicate directly through our platform if needed.
Rate and Review
After the service is completed, rate your experience and leave a review. Your feedback helps maintain quality and assists other customers in making decisions.
Trust & Safety
How we ensure a secure experience for everyone
ID Verification
All service providers undergo identity verification to confirm they are who they claim to be.
Background Checks
We conduct background checks on providers, including reviewing حسن سيرة (good conduct) certificates.
Ratings & Reviews
Transparent feedback system helps you make informed decisions based on others' experiences.
Secure Payments
Our escrow system holds payment until services are completed satisfactorily, protecting both parties.
Community Vouching
Our referral system allows trusted users to vouch for new entrants, building community accountability.
24/7 Support
Our support team is available to assist with any issues or concerns that may arise.
Frequently Asked Questions
Common questions about using SOKHRA
How do I know if a service provider is trustworthy?
All service providers on SOKHRA undergo our verification process, which includes ID verification and background checks. You can also review their ratings, read customer reviews, and check their verification badges before booking.
What happens if I'm not satisfied with the service?
If you're not satisfied with the service, you can raise a concern through our platform. Your payment is held in escrow until you confirm satisfaction, providing protection. Our customer support team will help resolve any issues.
How do payments work?
When you book a service, your payment is securely held in escrow. The funds are only released to the service provider after you confirm that the service has been completed satisfactorily. This protects both parties and ensures quality service.
Can I cancel a booking?
Yes, you can cancel a booking through your account. Our cancellation policy varies depending on how close to the scheduled time you cancel. Cancellations made with sufficient notice typically receive a full refund.
How do I become a service provider?
To become a service provider, sign up for a provider account, complete our verification process, create your profile highlighting your skills and services, set your pricing and availability, and start receiving booking requests.
What cities does SOKHRA currently serve?
SOKHRA currently operates in Casablanca, Rabat, Marrakech, Tangier, and Agadir. We're continuously expanding to new cities across Morocco.
Ready to Get Started?
Join thousands of Moroccans already using SOKHRA to simplify their lives